| Offroad
Europe BV Shipping Policies and Disclaimers
Delivery
Time
Most orders in stock are shipped within 1-2 business
days from the date the order was placed. Some
orders are shipped direct from the manufacturer
and may be delayed in their shipping process.
In other cases, some orders are sent from multiple
locations and may require that we ship items from
the same order in more than one box. In these
particular instances, shipping charges are based
on the total weight of your order and you will
only be charged one low delivery price. Custom
products or specialty items that are made to order
may also require additional lead time for delivery
depending on the manufacturer's production schedule
and location.
Please verify your shipping address before you
submit your order to ensure the quickest possible
delivery.
Pricing
Some shipping quotes given online are not necessarily
accurate and may need to be recalculated manually.
This most commonly occurs with orders shipped
outside the Netherlands, or to business addresses.
In the event of any additional shipping charges
or alterations to your shipping total, we will
attempt to contact you and your order will be
held pending your approval of any changes.
Shipping
Methods
For most orders, we ship using UPS, DHL and USPS
Ground Service for domestic shipments within Europe.
Common Carrier transportation may be required
for domestic shipments which are oversized, overweight,
or need some type of special handling. In these
instances our delivery agent will contact you
to schedule delivery.
IMPORTANT
NOTE: If you are not at home at the agreed time
of delivery, you may be charged a re-delivery
fee equal to your shipping charge.
Shipping
Specials
On occasion, Offroad Europe BV may offer shipping
promotions, such as free or discounted shipping.
Whether immediately stated or not, these specials
are only available within the Netherlands and
always exclude outside the Netherlands.
Warranty
Policy
Offroad Europe BV guarantees the workmanship of
the products sold for a period of 30 days from
date of receipt. If you have received a defective
product, please review the manufacturer information
included with your new product. Should your product
fail after 30 days, please contact us and we will
assist you in submitting a claim to the manufacturer.
Return
Policy
Offroad Europe BV gladly accepts returns on all
new merchandise.
Note that all returns are subject to a 15% restocking
fee. Please try to include all original packaging,
manuals, and ancillary materials in order to avoid
being penalized.
Reimbursement eligibility for returns is as follows:
Within 30 days of invoice date: full refund, less
any restocking fees
After 30 days of invoice date: store credit only,
less any restocking fees
After 90 days of invoice date: no refunds or returns
after 90 days
Refunds will be given on parts only and excludes
labor or installation charges, shipping, or any
other charges. All parts must be returned in the
original package, cannot be damaged or installed,
and must be in original condition. All returned
parts must be sent freight prepaid and are subject
to a re-boxing fee.
Certain parts are not returnable, including but
not limited to wheels and tires that have been
mounted and/or installed, electrical items, and
closeouts.
Customer returns for parts received as part of
a "free shipping" offer will be credited
for the amount of the returned parts less actual
outbound shipping charges paid by us and any restocking
fee that may apply.
Return
Procedure
For all returns, please sent us a mail. Fill in
a specific reason for your return, and request
a Return Goods Authorization (RGA) number.
When packaging your parts for shipping, write
the RGA number on the outside packaging in large,
easily visible letters, and include a copy of
the original invoice in the package.
We strongly recommend packing any parts with fragile
components with sufficient padding. Note that
we are not responsible for products being returned
to us that are damaged mid-shipment.
Return the package(s) freight prepaid to:
Offroad Europe BV
Return Dept.
Amroth 12E
5663 RD Geldrop
The Netherlands
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